Refund Policy

1. Subscription billing

Bloxbook Personal (€5/month) and Bloxbook Business (€20/month) are recurring subscriptions billed monthly in advance. Your subscription renews automatically until you cancel it.

2. Business add-ons and credit

Team verification seats (€5 per member per month) are billed alongside the Business subscription and follow the same cancellation and refund rules as the subscription. Advertising credit included with the Business plan has no cash value and is not refundable or redeemable for cash, and amounts already spent on delivered ad impressions are non-refundable.

3. 14-day right of withdrawal

If you are a consumer in the EU/EEA or UK, you have a statutory right to withdraw from your first purchase within 14 days. Because a verification subscription is a digital service that begins immediately, by subscribing you request that the service start right away and acknowledge that your withdrawal right ends once the service has been fully provided for the period. Where the right still applies, we will refund the unused portion.

4. Cancellations

You can cancel at any time from Settings or through the billing management link. Cancellation stops future renewals. Your plan and verified badge remain active until the end of the current paid period, after which they are removed.

We generally do not provide partial refunds for the remainder of a billing period after it has started, except where required by law.

5. Discretionary refunds

If you were charged in error, experienced a duplicate charge, or could not access the paid features due to a fault on our side, contact us within 30 days and we will investigate and issue a refund where appropriate.

6. How refunds are processed

Approved refunds are issued by Paddle to your original payment method. Processing times depend on your bank or card provider and typically take 5–10 business days.

7. How to request a refund

Email support@mgshosting.com from the address associated with your account, including your username and the approximate date of the charge. Our team will respond as quickly as possible.